OK, you have the original TalkTalk powerline adapters that just extend a wired connection over the mains electricity.
I have asked one of TalkTalk's OCEs to pick your thread up and decide what to do.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?
Can you check the phone number is correct, I can only find a disconnected account with that number.
If in doubt, dial 17070 from the home phone and it will confirm the number.
Hubby ended up on the phone for 3hrs over a wk ago and they said we have probs with our signal and then on phone an hr on Monday night, finally told it was the router so we received a new one today, all set up with new cables but still no tv light on the router, giving up hope of having a working service.
It's the right number, hubby was on phone with them last night, still no broadband tv and now told to wait another 72 hrs while yet more tests carried out, been without the tv since 31st July now plus we pay for amazon prime that I can't watch through talktalk tv. Don't know why after 9 days that an engineer can't sort it. Hubby just wants to leave.
I'm unable to locate any details with the number in your Community Profile.
Please can you send me a Private Message with your TalkTalk account number (please do not post this on the thread)
Thanks for updating your Community Profile.
I've completed a line test which hasn't detected any faults.
Is the TV box connected wired or using powerline adapters?