on 08-07-2021 07:37 PM
When I got home from work on Tuesday, I had no Internet connection and my TalkTalk WiFi Hub had a solid amber light.
After a few rounds of turn it off/wait/turn it on again, I contacted TalkTalk. They were helpful and said an engineer would be out in 24-72 hours.
Yesterday I received the following text:
Now, my internet is still completely down. This includes after a couple more trusty reboots!
Anyone know how long this is likely to take?
Chasing this on a tiny mobile screen is so frustrating!
on 12-07-2021 07:15 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
09-07-2021 07:45 PM - edited 09-07-2021 07:47 PM
It would be worth going to the Service Centre to run a connection test on your line, this may indicate if there is still a fault affecting your service, and may give you more info if there is still some pending work planned. You can also access this from the ‘My Account’ site.
The staff on this community won't be around until Monday now, so you may get faster support by using the live chat this evening or over the weekend, however the staff here should respond to this topic early next week to help if you are still having issues.
For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile.