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Red and green flashing lights

Avril2
First Timer

on ‎27-05-2021 10:29 AM

Message 8 of 8

Hi, I have red flashing lights on power and internet and green flashing lights on wlan, lan1 and lan2. No internet. Phone ok, leads ok. Tried switching off for over 30 mins and tried reset pin button for over 10 seconds. Anything else I can try? 

Avril
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7 REPLIES 7

Karl-TalkTalk
Support Team
In response to Avril2

on ‎01-06-2021 02:35 PM

Message 1 of 8

Hi

 

A router is now on the way to you.

 

Thanks  

 

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Avril2
First Timer
In response to Debbie-TalkTalk

on ‎28-05-2021 09:10 PM

Message 2 of 8
Yes please, thank you!
Avril
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Debbie-TalkTalk
Support Team
In response to Avril2

on ‎28-05-2021 10:19 AM

Message 3 of 8

Hi Avril2

 

I can send a replacement router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

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Avril2
First Timer
In response to Avril2

on ‎28-05-2021 10:02 AM

Message 4 of 8
No it is a very old one, how would we get a new one?
Avril
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Debbie-TalkTalk
Support Team
In response to Avril2

on ‎28-05-2021 07:01 AM

Message 5 of 8

Hi Avril2

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults.

 

Do you have a different router that you can test with?

 

Thanks

 

Debbie

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Avril2
First Timer
In response to Michelle-TalkTalk

on ‎27-05-2021 07:35 PM

Message 6 of 8
Done
Avril
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Michelle-TalkTalk
Support Team

on ‎27-05-2021 10:54 AM

Message 7 of 8

Hi Avril2,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

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