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Reduced speed after new router installed

JP1905
Participant
Message 13 of 13

I received a new router with an offer for a free upgrade to Fiber, after installing the router my speed dropped from around 6mb to around 5mb. Overnight the router reset itself and reduced my speed futher to around 4mb.

 

In the morning I turned the router off for 30min to reset it when I turned it back on the routers amber light just kept flashing for over an hour and never connected. I finally gave up waiting and set up my old router again, but the speed is still stuck at 4mb.

 

Everything seems to have gone downhill since Wednesday when I installed the new router.

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12 REPLIES 12

Message 1 of 13

Hi

 

Glad to hear speed has returned. 

 

do let us know if anything changes.

 

Thanks  

 

Karl. 

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Message 2 of 13

Speed returned to normal last night. Fingers crossed it stays that way.

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Message 3 of 13

That still doesn't address the potential issue with the new router (wi-fi hub black) not connecting properly. Taking over 20 minutes to connect, or not connecting at all isn't normal, especially when my old router connects straight away. I've noticed others have had similar issues with this router and it's flashing amber light of doom, so it makes me wonder if there is a wider problem here?

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Message 4 of 13

Hi JP1905,

 

It's probably best to just leave the old router connected until the fibre upgrade goes through, then swap to the new one

 

Chris

 

 

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Message 5 of 13

@Michelle-TalkTalk wrote:

Morning,

 

Can I just confirm, which router is connected at the moment?

 

Thanks

 



@Michelle-TalkTalk wrote:

Morning,

 

Can I just confirm, which router is connected at the moment?

 

Thanks

 


The old one is connected atm, as I had issues with the new one either taking ages to connect (over 20min) or not connecting at all with just a flashing amber light. The old one connected straight away when I plugged it back in.

 

The old one is a D-link 3780 or 3680, not sure of the exact model.

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Michelle-TalkTalk
Support Team
Message 6 of 13

Morning,

 

Can I just confirm, which router is connected at the moment?

 

Thanks

 

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Message 7 of 13

Just to add to the above the connection was fine and stable all day yesterday. The speed only dropped when the router was reset from talktalks end at around 3:30am.

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Message 8 of 13

Speed dropped again to 5mb overnight. I had a stable 6mb+ connection for years until i tried that new router that was sent me.

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Message 9 of 13

Hi JP1905

 

Is the router currently connected at the test socket?

 

Thanks

 

Debbie

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Message 10 of 13

It initially went up to around 7mb (over wi-fi) but overnight it went back down to 6mb.

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Debbie-TalkTalk
Support Team
Message 11 of 13

Hi JP1905

 

I'm sorry to hear this.

 

I've optimised your connection and the line is now in sync at 8.1mb.

 

Please let us know how the connection/speed compares.

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Message 12 of 13

Hi @JP1905,

 

If there is a fault with the new router that caused a lot of disconnections or errors on your line then this could have triggered the DLM system at the exchange to reduce the speed of your connection (to try to make your line more stable). If this is the case then if you have reconnected your old router and that is giving you a good stable connection then your speed may well increase after 72 hours or so. Best thing to do is leave the old router connected 24/7 to allow DLM to see a nice stable connection.

 

The staff on this community won't be around until Monday now, so you may get faster support by using the live chat or phoning up over the weekend, however the staff here should respond to this topic early next week to help if you are still having issues.