on 06-05-2021 07:34 PM
Since joining TalkTalk this has happened:
for 3 days we have no phone service; it's a dead line. The internet is still working.
If I can get through to customer services on the 0800 number, as 0345 charges mobiles. By the way the customer service chat is off for Britain but works for Ireland. The automated chat says, that for the land line not working, you should phone Talk Talk from your landline!
I need to sort out a refund for all the days that we do not have a phone service for and rebook the engineer who has not shown up, for 2 days despite Talk Talk sending a mobile message that the engineer would be here
on 12-05-2021 11:47 AM
Thanks for your post, sorry that you are having problems.
If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your account.
To do this go into 'my settings' then 'personal information' then add your details.
06-05-2021 08:50 PM - edited 06-05-2021 09:34 PM
The automated chat says, that for the land line not working, you should phone Talk Talk from your landline!
It doesn't really say that stevecambs; does it?
on 06-05-2021 08:35 PM
Live Chat works fine, the link is in this page along with the opening hours.
Once the fault is fixed and the number of days without service in known, you may be entitled to compensation as per this article.
If you need forum support, complete your profile with name and landline number, do not post them here.