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Renew broadband contract problem

ablakeuk
Chatterbox
Message 3 of 3

Hi, so on the 1st of July I received an email to tell me my broadband is up for renew and my options. I selected the renewal offer of £29.95 for fibre 150. A message appeared saying I would receive an email within 10 days. The email hasnt arrived and I presumed everything would be fine until I checked my bank statement to see I had paid £38 and when looking at my contract the renewal dosnt seem to have happened. I tried to do this again via my account but the renewal has now changed to £35 including an echo dot which I don't need. Please can someone look into my account and put me on the renewal offer of £29.95 which I opted in for. Thanks

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi ablakeuk

 

Have you sorted this out, It look like the renewal has gone through at £29.95 as of today 26th. 

 

Sorry for any inconvenience caused 

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Divsec
Community Star
Message 2 of 3

Hi @ablakeuk Your post has been flagged for assistance and you should hear soon but please remember that the staff here work office hours.

I don't work here and all my opinions are my own.