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Replacement Router

Lanthium
Team Player
Message 5 of 5

Hello

 

I have been with TalkTalk for many years and am considering a new contract - Fibre 65.

 

But I have been using the same router for about 6 years and it now requires resetting once or twice a week.

 

What do I need to do to get a replacement? I don't want to accept the new contract with its higher download speed and then find that the old router isn't up to the  job.

 

Regards,

Jane

 

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4 REPLIES 4

Message 1 of 5

Hello,

 

Thanks for the update 🙂

 

Thanks

 

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Message 2 of 5

Thanks very much for your prompt action and apologies for my slow response.

The new router is now connected and seems to be working fine.

I am returning the old one in the returns bag today.

Bets wishes

Jane

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Debbie-TalkTalk
Support Team
Message 3 of 5

Hi Jane

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Gliwmaeden2
Community Star
Message 4 of 5

If your current one isn't suitable, there won't be a problem at all getting a new one. 

 

Forum staff won't reply before Monday. Let us know the type of router you currently have  (small print somewhere on the back....).

Gliwmaeden2, a fellow customer.