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Requesting new router

Joshuaw00d
First Timer
Message 3 of 3

Our current router not only is very old 10 years+ (White router thats now more Yellowy), recently sustained water damage and is just generally very spotty with when it works/some connections randomly not working as well. Recently had a sky engineer around who was shocked at the state of our router and how old it was.

 

How do you request a new/replacement router?

0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Joshuaw00d

 

Sorry for the delay.

 

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Skynet_TX
Community Star
Message 2 of 3

Hi @Joshuaw00d,

 

The staff here won't be around now until Monday, but they should be able to respond to this post early next week to advise.