How many telephone socket do you have? Do you have anything connected to your telephone socket(s) in addition to your router?
Are you experiencing any problems with your telephone service such as noise on the line?
Hi, speed now dropped to 1mbps. I've tried another router and filter and no change.
The 'chat' person I spoke with yesterday morning intended sending a free one out. I'll wait a day or so and see if it turns up and get back to you.
They offered me a 'bigger and better' one at the reduced rate of £30 (normal price £120ish?), but no idea if any better for me. I only need broadband, no TV package, and am not convinced it will help. Can you advise on that?
Thanks for your replies.
Engineer visited today after fault reported via your checking service. He found problem in a joint nearby and he’s now fixed (hopefully). He also changed the main socket to a newer type. He’s just left and asked me to get DLM reset again as speed unchanged although fault cleared.
No new router received as yet.
Thanks for the update. I've optimised the connection now. Please let us know how the speed compares over the next 24hrs. It usually takes around 48hrs for the router to arrive. Just to confirm, when did you speak to our Customer Services?
Speed has just upped a bit to where it was when I first complained last Thurs. That’s also when I did the ‘chat’ and was told a router would be sent. Guess it hasn’t been. Can you get one sent or do I need to call?
I’m hoping for another 1mb to get to my usual speed. It makes a huge difference!
Much prefer this forum. You guys are fab! 🙂
Router arrived Friday. Many thanks.
Normal speed would be around 2.5mb
First complained at 1.5mb
Continued to drop to 1mb
Engineer visit and back to 1.5mb
New router Friday - no change all weekend.
This morning 1.8mb (DSL uptime showing 5.5hrs ago - around 4am) Some kind of update?
Is there anything else can be done now?
As you now have a new router I've scheduled DLM optimisation to start tonight. Can you bump the thread on Thursday and we'll see how you are getting on
Connection appears to have reset twice (during the night - last night and the night before). Speed dropped back to 1.5mbps yesterday morning and has not improved since.
Clearly wasn’t a router issue after all, and whatever the engineer fixed on the pole nearby didn’t cure it. Can it be investigated further?
Apologies for this.
I've completed a further line test which is not detecting any faults but I have passed this back over to our Network Team for investigation.
I will post back on this thread as soon as I receive further information.