Have you recently cancelled or moved home etc. I can request a bag is manually sent to you, but if this is because of a home move, then add your new address to the private notes section of your 'Community Profile' so I can pick this up.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
