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Return equipment email

Conversation Starter
Message 2 of 2

Last week I reported an issue with my Wi-Fi hub and was sent out a replacement which included a returns bag for the faulty one, I have taken it to the Post Office to return it this morning. However I have also received an email requesting the return of equipment or face a £50 charge saying a returns bag will be provided to return a "SET TOP BOX".

Could a note please be placed on my account that it is a Wi-Fi hub that has been exchanged. Thank You.

Ready to learn something new today

Support Team
Message 1 of 2

Hi Funky-Gibbons


I have added a note to your account, if the charge appears let me know and I can deal with it. 


Sorry for any confusion caused.