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Returning Talk Talk Router -returns bag

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25 REPLIES 25
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Popular Poster

Hi there,

 

Please could I request a returns bag in order to return my router?

 

Many thanks,

 

Alice Bonifacio

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Community Team - TT Staff

Hi

 

Can you add the home number to your Community Profile rather than the mobile so I can locate your account and I'll get a returns bag posted to you.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
Popular Poster

Hi Karl,

 

We didn't have a phone number - I can send you the numbers on the back of the router?

 

Alice

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Community Team - TT Staff

Hi

 

Do you have an account number, or an active account currently with us ?

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
Popular Poster

I believe so, although I don't have the paperwork - I can give you the address we were registered to?

Highlighted
Community Team - TT Staff

Hi

 

If you can add the house number and postcode and the account holders surname in the private notes of your Community Profile I can search by that.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
Popular Poster

Great, will do that now - thank you so much for your help!

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Community Team - TT Staff

Hi ABonifacio,

 

I'm sorry I can't find your details. Is it a TalkTalk residential account or a business account?

Chris

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Popular Poster

Hi Karl,

 

I added the details your requested to my notes in my private profile, any luck?

 

Kind wishes,

 

Alice

Highlighted
Community Team - TT Staff

Hi Alice,

 

I'm sorry I can't find your details. Is it a TalkTalk residential account or a business account?

Chris

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Popular Poster

Talk talk residential

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Community Team - TT Staff

OK thanks. Could you try dialing 17070 from your TalkTalk landline, this should read back the landline number to you. If you could then pop the number in your Community profile we'll try to find you details again


Thanks

Chris

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Popular Poster

Hi Chris,

 

I'm afraid I don't have a talk talk landline and didn't have one at the property anyway. We have since vacated the property and just want to return the router and cables without getting charged.

 

 

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Community Team - TT Staff

We can only send a returns bag if we can find your account on our systems but unfortunately we can't with the information provided

 

If you had the TalkTalk broadband service at your previous property then there would have been a landline telephone number associated with the account even if you didn't have a telephone connected. Do you have an old copy of a TalkTalk bill, this will have the telephone number and the account number 

 

Chris

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Popular Poster

I'm afraid I don't have access to either - I have the number of the router and the cables and that is it. Please can you help?

Highlighted
Community Team - TT Staff

How long ago did your TalkTalk service at the old address end?

 

What is the make an model number of the router (this should be on the label on the router)

Chris

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Popular Poster

Our contract terminated on the 10th of May. The model number is DSL-3680 Broadband Wireless N150 ADSL2+ Router.

 

Thank you, really appreciate your help.

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Community Team - TT Staff

OK Thanks,


Was the TalkTalk account in your name? Could you check the post code you've given in the private notes section of your Community Profile and confirm that it's correct 

 

Chris

Highlighted
Popular Poster

No the name and postcode ought to be in the private notes

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Community Team - TT Staff

The postcode is there but is it definitely the postcode of the address where you had your TalkTalk broadband service? Is the postcode definitely correct?

 

Chris