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Returning my router

emilyann
First Timer
Message 3 of 3

I have just been on the phone to cancel my wifi and they said they will send me out a box to return everything but I forgot to mention that I wont be living in the current property that is on my account when the stuff is sent so is there somewhere that I can put a new address?

I have added my new address on my private notes section on this accounts personal details but I dont know if that will do anything

Thank you!

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2 REPLIES 2

Birchcroft
Philosopher
Message 1 of 3

You could try ringing back on the number you used to cancel.

Also the Royal Mail provide a mail redirection service which enables you to get your post redirected to your new address. Details can be found here:

 

https://www.royalmail.com/personal/receiving-mail/redirection

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Karl-TalkTalk
Support Team
Message 2 of 3

Hi

 

I'll send a returns bag out to the new address for you.

 

Thanks  

 

Karl. 

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