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Returning the router after contract termination

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9 REPLIES 9
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Filipe Nobrega
First Timer

How do I return the routers after the contract terminated because ill be moving house ?

TheHornedOne
Enlightened One

 

You can request a Returns Bag @Filipe Nobrega - by posting your request on this thread - although, if the router is not of significantly recent manufacture, you may well be advised to simply recycle it.

 

https://help2.talktalk.co.uk/recycling-unwanted-electrical-equipment

Filipe Nobrega
First Timer

I would like to request a return bag so i dont pay any extras 

Community Team

Hi Filipe Nobrega

 

Can you add the TalkTalk phone number or account number to your Community Profile so I can locate your details.

 

Thanks

 

Karl. 

FreddieHero107
First Timer

Hiya

I also have talktalk equipment to return.

Can I have a return bag please.

Community Team

Hi @FreddieHero107 

 

Please can you create a new thread, we can then arrange this.

 

Thanks

 

Debbie

Cuilest123
First Timer

Hi

 

I have just cancelled my broadband only service after the end of an 18-month contract. I was advised that I would need to return the equipment.  I dont' understand why everyone else seems to be allowed to keep their routers while I have to return mine. PLease advise.


thanks!

Community Team

Hi @Cuilest123

 

There is no requirement to return the router after disconnection. We send a returns bag in case you are not going to use it, as your new provider will probably send you their own one. 

 

Regards

 

 

ABonifacio
Sightseer

Hi there,

 

I would also like to request a returns bag, please.

 

Many thanks,

 

Alice

Community Team

Hi @ABonifacio

 

Please can you create a new thread, we can then arrange this.

 

Thanks

 

Debbie