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Router Problems

Martin6775
First Timer
Message 5 of 5

Hi.

 

My Router has started playing up, it loses internet the checks i have done states all is ok with line and internet,

started 27/07/2021 and still doing it even though i have set a new password for wireless, started going back to the factory settings.

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4 REPLIES 4

Message 1 of 5

Hi

 

A router has been ordered for you.

 

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 5

Hi 

I don't have a spare one could you please send new one, as i have had this one for many years.

 

Kind regards

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Michelle-TalkTalk
Support Team
Message 3 of 5

Hi Martin,

 

I'm sorry to hear this. I've run a test on the line which hasn't detected a fault, however the connection does look very unstable. Do you have an alternative router? If not then we can send a replacement router for testing purposes to rule this out. We would also send a router returns bag so that one of the routers can be returned.

 

Thanks

 

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Skynet_TX
Community Star
Message 4 of 5

Hi @Martin6775,

 

It would be worth going to the Service Centre to run a connection test on your line (if you have not already done this), this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

 

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

 

If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

 

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.