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Router constantly keeds rebooting

SoniaLeijenaar
First Timer
Message 2 of 2

My router is rebooted at least 4 times a day. Support have not been helpful - they zone in on where my router is, rather than the fact that I need to constantly restart it. I have no phone attached to my landline, so questions about my phone are irrelevant. I have to resort to using my mobile phone as a hot spot, which is an expensive workaround.

 

How do I go about resolving why my router keeps dropping?

 

Today I've had less than 1 hour of connectivity, and have restarted my router 7 times.

Sonia Leijenaar
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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi SoniaLeijenaar

 

I'm really sorry to hear this.

 

Would you like me to send a replacement router for testing so we can rule this out?

 

Thanks

 

Debbie