on 06-06-2021 10:49 AM
Every morning for the past week or so when we wake up the router is down. Our phones and laptop etc say that they can connect to the router but not the internet. We restart the router every morning and it works no problems. But then the same thing happens the following morning.
Is there any reason why overnight it suddenly packs in? Could it be trying to do an update that fails or something overnight? Any ideas or suggestions on whats causing it and whether it can be fixed would be greatly appreciated. As its a strange one to me as during the day after the restart it all seems fine but something seems to happen overnight.
Answered! Go to Solution.
on 21-06-2021 08:38 AM
on 19-06-2021 12:09 PM
Yes i've tried a mobile phone, kindle and different laptop and used edge and silk web browser but the same happens so it does seem like something is wrong.
Please if you could send another router that would be good which will hopefully work and i will return this one.
on 18-06-2021 07:17 AM
on 16-06-2021 07:32 AM
on 15-06-2021 09:32 PM
I'm doing those steps but unable to access the admin page. When i type 192.168.1.1 into the web browser, it tries to load the page fails and says the page can not be reached and took too long to respond.
Could you advise how to resolve this as i do need to access the admin page of the router? With the sagecom router there was never a problem in accessing the page and all other websites are working absolutely fine.
Many thanks in advance.
on 14-06-2021 09:41 AM
You should be able to access the router admin page, apologies for this.
Are you doing the following steps?
on 13-06-2021 01:01 PM
Many thanks for sending the new router. I've got it installed today. I'm unable to access the router's admin page though (http://192.168.1.1/).
It just says the site can't be reached and took too long. Ive disabled firewall etc, reset router and restarted the laptop but no avail. Could you advise how to access the admin page and whether access is disabled or not?
Many thanks in advance.
on 09-06-2021 09:46 AM
Thanks for your reply.
We have new firmware coming soon for the Sagemcom hub which should resolve the issues reported with DNS.
The replacement router is on its way, please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.
on 09-06-2021 09:28 AM
Thanks for your message. Yes no problems at all that would be good if you could send a different one for testing.
I gather theres been a few similar issues with the sagecom router firmware at the moment?
on 09-06-2021 06:46 AM
on 08-06-2021 03:52 PM
Thanks for your message. We've had to switch it off quite a bit this last 24 hours to reset it. Its on now again though.
Our router is the Sagemcom It says CS 500001 in smaller numbers after it not sure if thats the model number?
on 08-06-2021 07:13 AM
Thanks for updating your Community Profile.
I'm unable to connect to your router, which router are you using? (make and model)
I have completed a line test which hasn't detected any faults but the line is not in sync. Is the router switched off at the moment?
on 07-06-2021 07:31 PM
Many thanks for the messages thats great. I've updated my profile now.
It happened again today although not in the morning this time it was this afternoon that it dropped off and needed restarting.
Many thanks in advance for looking into this
on 07-06-2021 09:27 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 06-06-2021 05:53 PM
What make / model of router do you have, if it is the Sagemcom Wi-Fi hub then it could be a known issue with DNS resolution that is causing this.
For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile.
Then they will hopefully be able to respond to this post tomorrow.