on 14-08-2021 10:31 AM
Having just experienced a Openreach problem with my broadband, now resolved, I've just returned home to find there is no light at all on my router.
I can't believe the two issues are related, the previous problem was resolved last weekend.
I've been through the self tests and TT tests, which claimed no fault and have changed power socket.
The service was working when I left home this morning and on returning the router is "dead".
Any ideas please? I could do with a service that lasts more than a week between faults.
Answered! Go to Solution.
on 16-08-2021 07:18 AM
on 14-08-2021 11:23 AM
I could have just deleted this query and moved on but I thought it best to be honest and perhaps even helpful!!
Everything I said in my "problem" was totally accurate.
What I did next however was to fit an old router online to see if it made any difference.
In the course of disconnecting and reconnecting the cables the power plug fell apart ! I would stress this hadn't been touched by anyone since the Openreach guy was in last weekend and is protected behind a solid unit.
But what it was, was one of those plugs that comes in 2 parts for shipping purposes. It had obviously worked loose, how I don't know because on reassembly it was a very sound connection.
Anyway I feel better for being honest 😃
And may of been helpful to someone reading this.
on 14-08-2021 11:19 AM
Good luck with support chat but in my experience, and I've been with them for years, you are talking to idiots and liars! Have you checked the power supply to the router? In the router setup page there's an option to turn off the LED lights. Could they have reset your router remotely? Are your devices connecting? Do you see your SSID?
on 14-08-2021 11:07 AM
Call 0345 172 0046 or use Live Chat if you have alternative access.
Staff will be back here on Monday.