on 19-10-2021 07:03 PM
Hi! We are having connectivity issues with our router. We have several devices connected at home (both working from home) and at random intervals at random times our WiFi connection to those devices drops. We’ve tested our devices with our friends router, and have done trouble shooting with our work IT teams who have suggested that the routers WiFi may not be working properly (connecting via Ethernet does help, but doesn’t resolve the problem in the long term as we both can’t use that as an option!). It’s quite frustrating and I’ve tried every trouble shooting article I can find. Nothing helps! Do we need a new router?
on 15-11-2021 06:48 AM
on 12-11-2021 04:52 PM
Hi Debbie. I think we’re all sorted now so this thread can be resolved. Before you do though, I’m going to organise a collection of the new router you sent for testing (as discussed we are keeping the old one). We’ve had another email asking us to return the router we want to keep though (checked via serial number). You’re absolutely sure that we won’t be charged as long as we return one of the items? £50 is a lot of money.
on 02-11-2021 02:15 PM
on 02-11-2021 02:05 PM
on 01-11-2021 10:33 AM
on 01-11-2021 10:21 AM
Hiya! So IT have talked us through some different bits and I think we’ve got it (more or less).
they’ve asked me this morning if you can turn the WiFi optimisation back on?
on 28-10-2021 09:48 AM
I did offer my help back in post 7 to prove what the wireless problems are, just changing channels is not really worth it as you could move it on to a channel that is as bad. My offer of help looks at the current state of WiFi interference & wifi reception in general, which you cannot tell from the router.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 28-10-2021 07:31 AM
on 28-10-2021 07:28 AM
Great - thank you. For that. We will keep having a bash with different channels, and arrange to send back the new router.
if IT ask for that setting to be turned back on if they need it for testing something else, should I just ask here?
on 28-10-2021 07:24 AM
I've switched off the WIFI optimisation so when you do change the wireless channel it will remain on the channel you have chosen (instead of changing the channel back to one it believes is less congested)
on 28-10-2021 07:06 AM
on 28-10-2021 06:58 AM
All packaged up, but the returns email we have says it wants the router with the serial number we wish to keep (the old one) - does that matter?
Wired isn’t an issue - only Wifi.
on 28-10-2021 06:39 AM
Ok, that's no problem. There should be a returns bag with the new router, did you receive this?
The line test is clear, is the connection dropping when connected wired?
on 28-10-2021 06:03 AM