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Router issues

dsh613
Chatterbox
Message 3 of 3

I think the power button on my router is broken. It can be difficult to turn the router on. I also experience occasional short outages. I have checked the power supply and that seems ok. Who do I contact, and how, to sort this out

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi dsh613

 

Apologies for this.

 

I have ordered a replacement router and a returns bag for your current router.

 

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

 

Thanks

 

Debbie

KeithFrench
Community Star
Message 2 of 3

I will ask TalkTalk support to investigate this for you, however, they will not be monitoring the forum until tomorrow.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?