on 25-07-2021 07:28 AM
Over the last few weeks my home wifi has constantly been disconnecting from all wireless devices e.g. mobile phone, tablet, laptop. I get different messages on different devices e.g. mobile phone disconnects and the wifi is not visible, tablet says you need to enter password but when you do it says its incorrect, laptops just says unable to connect to network. Devices connected by ethernet e.g. PC and powerline adapters e.g. smart TV seem unaffected by this issue. Devices that wont connect by wifi can still be connected by ethernet (e.g. laptop). The problem can be resolved temporarily by re-starting the router but as it now only lasts around half an hour before disconnecting again this is unworkable.
on 28-07-2021 10:39 AM
on 28-07-2021 09:31 AM
I'll say it again, please re-read the last two paragraphs of my last post. Nothing you have done yet will fix anything permanently.
on 28-07-2021 09:17 AM
on 28-07-2021 09:00 AM
Hi, I can now see the 2.4 GHz band on my Motorola mobile phone and have connected to this. Our other mobile, tablet and laptop can see the 5 GHz band and i have connected them to this. However this hasn't solved the issue around the devices disconnecting and then not being able to reconnect unless i restart the router
on 27-07-2021 10:38 AM
Please re-read the last two paragraphs of my last post.
on 27-07-2021 09:10 AM
on 26-07-2021 01:45 PM
The HG635 is a dual-band router & offers both the older 2.4GHz & the newer 5GHz Wi-Fi bands. The problem is these are two different networks (SSIDs), but they share the same name, so you can't tell which one you are connected to. Log into the router (http://192.168.1.1) and enter a username of "admin" and use the unique router password (see the label on the rear of the router at the top).
"Customise my wireless network"
Append "5G" to the end of the network name of the "Wireless 5 GHz SSID" field. Then click "Save".
This will not fix your issues, but it will make it much easier to identify the band you are connected to. This way you will know which band is causing your problems.
You may then wonder what was really the point of this if it won't solve the problem? This is because the whole topic is too complex to be dealt with in one post. The next stage involves sending out a guide to you to help you get me some important diagnostic results, so as I can analyse them for you and recommend changes to your router configuration to solve them.
I only send this out to people who request it.
on 26-07-2021 09:18 AM
Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 25-07-2021 01:11 PM
Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.
Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.
If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?