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Router loses configuration settings

New Forest Giles
Participant
Message 2 of 2

Every couple of weeks my FAST5364 Sagemcom router (s/w SG4K10002816t) seems to forget my 2.4GHz Wi-Fi channel number. I have it manually set to channel 11 to avoid interference from our neighbour's network in the room where we mostly use our laptops. However the router regularly resets to channel 1 or 6.

On a couple of occasions in the last few months the router has also lost all settings (name / password / channel #) for both 2.4 & 5GHz networks, along with any 'friendly device names' I have entered.

Is there any way to avoid these bouts of amnesia my router seems to increasingly suffer from?

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi New Forest Giles

 

If the factory reset does not resolve the issues you are experiencing then please let us know and we can send a replacement router for testing.

 

Thanks 

 

Debbie

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