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Router not arrived

Ed1515
First Timer
Message 3 of 3

Hi, our go live date is 31st jan, but router hasn't arrived yet.  Doesnt appear to have been sent either as there's no tracking information on my online account.  Can anyone advise please?  Also, will the router fit through a standard sized letterbox?  Thanks

 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi @Ed1515

 

Royal mail tracking advises that the router has been delivered today (30th)

 

Regards

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KeithFrench
Community Star
Message 2 of 3

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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