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Router not arrived.

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10 REPLIES 10
Beckod
Sightseer

My service went live today. My router has still not arrived, and the live chat keeps cutting me off. I now have no WiFi at all as I have left EE 😞 

Community Team

Hi Beckod

 

I'm sorry to hear this.

 

I'm just sending you a Private Message to confirm some details so we can look into this further.

 

Thanks

 

Debbie

Community Team

Hi Beckod

 

Thanks for the Private Message.

 

I have escalated this to find out when the router will be delivered, apologies that you have not already received this.

 

I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

Beckod
Sightseer

Thanks Debbie. I have 2 very unhappy teens at the moment, so need this resolving ASAP 🙂 

Community Team

Hi Beckod

 

Whilst I'm looking into this, has your postman/woman been today? The router may still arrive today.

 

Thanks

 

Debbie

martswain
Philosopher

Pretend it's the 1980's and talk to each other.

 

Give them a book to read !

Martin
Beckod
Sightseer
That’s all well and good Martin, but they need it for course work 🙈.
Beckod
Sightseer

Postman has been today. The tracking says ‘it’s too early to track’ or something along those lines 

Beckod
Sightseer

 @OCE_Debbie 

 

Beckod
Sightseer
Community Team

Hi Beckod

 

Apologies for the delay.

 

I've now been advised that you should receive the router within the next 24-48hrs.

 

Thanks

 

Debbie