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Router power adapter stopped working

HighSparrow
First Timer
Message 8 of 8

Router power adapter stopped working 2 nights ago. I woke up yesterday to no internet and after checking with a multimeter, the power adapter doesn't provide any power to the router. I had a spare 12v 1.5a adapter and tried with that and the router powered up. I am trying to find a way to reach the support to get a new adapter replacement, but there is no darn way to contact them expect posting here. Hope it reaches someone 😕

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7 REPLIES 7

Message 1 of 8

Hi Debbie,

 

Many thanks for your reply. Sorry I didn't see this in time.

 

I have not spoken to your team about this yet. Can you please send me a replacement? I appreciate it.

 

Many thanks

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Message 2 of 8

Hi HighSparrow

 

Sorry for the delay. Have you spoken with our Live Chat team?

 

I can send a replacement router which will include new cables and a returns bag for your current router. Would you like me to arrange this?

 

Thanks

 

Debbie

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Message 3 of 8

Many thanks for your reply and the link. I don't know why I couldn't find the chat link yesterday, and didn't want to spend an hour waiting on the phone. If nobody gets back to me here, I'll try the chat link.

Skynet_TX
Community Star
Message 4 of 8

Hi @HighSparrow,

 

If your power supply has failed then the staff here will be able to help, they can't just send out a power supply, but they will be able to send you a new router together with all the cables, they will hopefully be able to respond to this post within a working day or two. You may get faster support from the live chat or by phoning up during opening hours.

 

 

Anonymous
Not applicable
Message 5 of 8

 

""but there is no darn way to contact them expect posting here. ""

 

My mistake.

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Message 6 of 8

What an odd and useless automatic reply. I already have those details filled in..

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Anonymous
Not applicable
Message 7 of 8

Hi
Talk-Talk like to have your profile upto date, things like...
Name
Telephone number
Alternative contact number
Via this link.....
https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

NEVER post personal details into these help forums.

Some, hopefully relevant, contact details....
https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

If you’re an existing TalkTalk customer, and you’d like to speak to someone about your account and billing, moving house, to get some technical support, or make a complaint,
call TalkTalk on 0345 172 0088 – it’s free if you call from a TalkTalk landline,
or alternatively 0345 172 0046 – it’s free if you call from a TalkTalk landline.

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