Over the past month our TalkTalk Router has been having issue's.
I suspect the issue's are at the router as I have previously contacted live chat support and they weren't able to find any issue's on the line.
Randomly throughout the day the WiFi will go offline, and any device will need to be reconnected, this can happen several times daily.
I suspected the router had been rebooting randomly and I finally seen it happen in front of me. I verified this by logging into the router and it said the router had only been online for 1 minute.
If someone in support could look into this I'd really appreciate it.
Thank you very much.
I'm sorry to hear this. I've run a test on the line which hasn't detected a fault. Is the voice service ok with no noise on the line? Which router are you using? Do you have an alternative router that you can test with to see how the stability compares?
Thanks for your reply.
If you have tested different wireless channels and you are still experiencing this issue then I can send a replacement router for testing.