on 15-03-2021 04:59 PM
My router will disconnect once or twice a day. The white light on the Sagem 5364 remains lit and devices are indicating that the router is broadcasting but is not. The only fix is to reset or switch off and on again,till the next time. My line speed is 24MB with an upload of 1mb which I am happy with. I requested a replacement router as this is the problem.The microfilter has been replaced and all connections are sound. Is there a way to request a router without going through the discussions two days ago which lasted over an hour and did not achieve anything.
Some 3 months ago openreach engineers (two) here on a separate issue, when i explained this fault indicated that the router was at the end of its useful life.
Any help would be appreciated.
Answered! Go to Solution.
on 21-05-2021 02:23 PM
Hi ste2014,I may have posted my reply in the wrong place. The router I have is the one you suggest asking for. The internet goes down,I reset it ,comes on and then it goes off. Sometimes it will stay on for an hour or so then go off. . Thanks.
on 20-05-2021 11:10 PM
on 20-05-2021 10:41 PM
Since we last spoke the router has disconnected, intermittently,although showing the white light and showing it is broadcasting. It will reconnect by switching off then on. Tonight though turning it off and on only lasted for a minute or two and it would disconnect again. I had an important conference call this evening and had to travel to another home to connect. I have now returned home to find it has reconnected itself. I have always run the diagnostic tool on talk talk,which finds no problems.
It would appear the problem lies with the router. I wish to request that a new replacement router is sent to me to enable me to keep connected. I have been with talk talk for almost seven years, just about coping with the ups and downs. However patience is wearing thin with this latest episode.
I trust you would be able to accommodate my request.
on 12-04-2021 02:22 PM
Thanks for your reply.
I've completed a further line test which hasn't detected any faults and the connection appears to have remained stable since 31/03 until 08/04.
There were then a high number of re connections over the last few days. Has anything changed with the router set up?
on 11-04-2021 01:24 PM
I think I posted elsewhere to you by mistake earlier today. The new router has been excellent for over three weeks. Last night it dropped out although the WiFi indicators showed transmission. I had to reboot three times and each time it lasted for a minute or two then disconnected. I hard wired to my computer from the router which made no difference. I left the router off all last night and this morning it reconnected but only for a minute. However an hour later it reconnected itself and has been fine since. At this point it still is operating well. Just informing you as there still may be problems with this router.
on 22-03-2021 10:26 AM
on 19-03-2021 08:37 PM
Many thanks for the very swift response. With the new router there have been no dropouts so far.
I will the return tomorrow the original router as well as a non fibre router which I had previously.
on 17-03-2021 09:19 AM
on 16-03-2021 03:50 PM
I've another router on the way to you for testing.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 15-03-2021 07:18 PM
This sounds very similar to a problem that several customers have reported with the Sagemcom where it loses its DNS config.
The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post within a working day or two.