cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Router switching off

Reply
6 REPLIES 6
Highlighted
Team Player

My router sometimes switches itself off, usually at inconvenient times.  The white light disappears and I have to press the on off power button twice to restore it.  It has been quite infrequent but happened twice this weekend.  

ivanb
Highlighted
Community Star

Hi @IBFarmer ,

 

For one of the TalkTalk OCE's on this forum to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to perform some diagnostics on your router, if they think the router is faulty they will be able to send you a replacement.

 

Don't post any personal details in this thread, just add them to your community profile.

 

The TalkTalk staff on this forum won't be around until Monday, so it is unlikely they will respond to this thread until early next week.

Highlighted
Community Team - TT Staff

 Hi IBFarmer

 

I'm sorry to hear this.

 

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Highlighted
Team Player

OK thanks for speedy action

ivanb
Highlighted
Community Team - TT Staff
Highlighted
Team Player

Router arrived at my house early this morning.  Great service. Thanks 

ivanb
Highlighted
Community Team - TT Staff

Hi IBFarmer,

 

Thanks for the update 🙂

 

Thanks