Router

[snapealsnk]

Hi guys been on to TalkTalk chat for last few weeks as my speed keeps dropping down to about 2mbps I’m on the faster fibre, I know for a fact the router is faulty but every time I ring or chat the bloody thing works fine so they won’t send a new one

ant help appreciated 

[Michelle-TalkTalk]

Hi snapealsnk,

Ok thanks for the update.

Thanks

[snapealsnk]

Not tried it yet been working 

[Michelle-TalkTalk]

Hi snapealsnk,

How are you getting on? Do you need any assistance?

Thanks

[ferguson]

Try your new router first. Otherwise get in touch with the loyalty team.

[snapealsnk]

Ah I see, how much to upgrade to the hub then as I’ve seen it’s got great reviews 

[ferguson]

The two super routers are both current and, in the event of failure, replacement models are issued free of charge on a like for like basis. The Hub is available as a paid for upgrade. 

[snapealsnk]

The hub is the latest one and best though, right ? 

[Debbie-TalkTalk]

Hi snapealsnk

We have 2 Super Routers which are the DSL3782 and HG633 router and we have the Wifi Hub.

Thanks

Debbie

[snapealsnk]

Just been on google isn’t the latest one the TalkTalk hub ?

cheers 

[Debbie-TalkTalk]

Hi snapealsnk

I can update the DSL3782 router firmware once it is connected to the line.

Thanks

Debbie

[Debbie-TalkTalk]

Hi snapealsnk

Which router did you receive? (make and model)

Thanks

Debbie

[snapealsnk]

It’s a super router D-Link dsl 3782 looks same as my old one that’s why I was asking lol 

[ferguson]

Um, you tell us?

[snapealsnk]

Hi just received the router, just want to confirm this is the latest router before setting up

cheers 

[Debbie-TalkTalk]

Hi snapealsnk

No problem 🙂

Debbie

[snapealsnk]

Thank you 

[Debbie-TalkTalk]

Hi snapealsnk

I've sent the router to the address linked to the telephone number in your Community Profile.

Thanks

Debbie

[snapealsnk]

Cheers do you need address

[Debbie-TalkTalk]

Hi snapealsnk

The replacement router is on its way, there will be no charge for this.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks

Debbie

[snapealsnk]

As long as there is no charge