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Router

Pacman7269
First Timer
Message 5 of 5

I have been told by Open Reach that I need a new router, they have put this in my repair notes several times but |I still dont have one

0 Likes
4 REPLIES 4

Message 1 of 5

Hi Pacman7269

 

Thank you 🙂

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Pacman7269
First Timer
Message 2 of 5

I have done that I think, thanks

Debbie-TalkTalk
Support Team
Message 3 of 5

Hi Pacman7269

 

Apologies for this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then send a replacement router.

 

Thanks

 

Debbie

Skynet_TX
Community Star
Message 4 of 5

Hi @Pacman7269,

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post tomorrow.