Started yesterday evening, getting drop outs every few minutes. I've tried changing out the splitter box and ethernet cables. Reset the router a number of times, along with my wireless connector, but it doesn't help.
I may not spot replies immediately as...the internet is dropping regularly.
I'm sorry to hear you're experiencing problems with your service. Line test is passing but I can see that the connection has been dropping
How many telephone sockets do you have? What other devices do you have connected in addition to your router?
Does your master socket have a Test Socket?
Are you experiencing any problems with your telephone service such as noise on the line?
I have two sockets (ringer wire is pulled on both), and the phone and router use the master socket.
I'm currently plugged directly into the test socket.
I couldn't really detect any extra noise on the phone line.
Yes please. My current router is quite old.
The new router has been set up and run for a few hours now, and all seems well.
Unless there's something else I need to do, then we can close this support request?