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Need help?

Since yesterday evening, have been experiencing a large number of Internet drops

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11 REPLIES 11
Thunderchief1
Conversation Starter

Started yesterday evening, getting drop outs every few minutes. I've tried changing out the splitter box and ethernet cables. Reset the router a number of times, along with my wireless connector, but it doesn't help.

Any ideas?

I may not spot replies immediately as...the internet is dropping regularly.

Community Team

Hi Thunderchief1,

 

I'm sorry to hear you're experiencing problems with your service. Line test is passing but I can see that the connection has been dropping 

 

How many telephone sockets do you have? What other devices do you have connected in addition to your router?

 

Does your master socket have a Test Socket

 

Are you experiencing any problems with your telephone service such as noise on the line?

 

Chris

Thunderchief1
Conversation Starter

Hi Chris

I have two sockets (ringer wire is pulled on both), and the phone and router use the master socket.

I'm currently plugged directly into the test socket.

I couldn't really detect any extra noise on the phone line.

Thanks,
TC

Community Team

Hi Thunderchief1

 

I think we should send a replacement router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

Thunderchief1
Conversation Starter

Yes please.  My current router is quite old.

Thanks,
TC

Community Team

Hi Thunderchief1

 

Thanks for your reply.

 

Please can you send me a Private Message to confirm the account holders name. I can then send the replacement router.

 

Thanks

 

Debbie

Community Team
Thunderchief1
Conversation Starter
Community Team
Thunderchief1
Conversation Starter

The new router has been set up and run for a few hours now, and all seems well.

Unless there's something else I need to do, then we can close this support request?

Community Team

Hi TC

 

No Problem 🙂

 

If anything changes, just let us know.

 

Karl 

Thunderchief1
Conversation Starter

Great!

Thanks for all the help, guys! 🙂

TC