on 24-09-2021 01:54 PM
After at least a week or so of slow speeds I ran a speed check yesterday and today on my line and got the result below. Since the guaranteed line speed is 54mb can you please check the line for me please?
Tuesday - last edited Tuesday
Thanks for asking; my response would be Holy Moly!
Apparently, no one did a reset of the speed to the line which was down to 43MB due to the automatic reduction in speed due to errors. So there was no chance of getting higher speeds. 2nd engineer recorded 72MBS to the socket after reset.
However, there are currently NO phones connected to the network, so this may cause a little degradation later. I've also ordered a new ADSL cable to replace the existing phone cable, on the advice of the engineer.
Luckily for me the engineer also timed his visit to fit in between my two meetings. So it all worked out well; apart from him breaking the new faceplate; which no longer fits on to the backplate and provides a connection! This won't be an issue when I get my new adsl cable.
on 18-10-2021 08:31 AM
Thanks @Gliwmaeden2 - I guessed that. The original request was made Friday afternoon.
Since there wasn't a "full working day" I didn't bother wasting my time speaking to the RoboChat.
Guess I will have to manage some home.
on 18-10-2021 08:13 AM
on 16-10-2021 06:58 PM
Staff are not on here at all at weekends, @McParland57.
Chat is available here:
Out of hours the Chatbot will start to process your message. It may nevertheless be too late to avoid being charged at this stage.
on 15-10-2021 12:29 PM
Thanks for confirming. I've booked the soonest appointment available - October 18 2021, AM (08:00-13:00) - please let us know how you get on
15-10-2021 12:10 PM - edited 15-10-2021 12:16 PM
My instruction from the first visit still stands. This is not a new problem. It's a continuation of the initial problem.
I've not done anything to make it worse.
It annoys me that TalkTalk are more interested in some measly process to ensure that costs get pushed on to me rather than fix the issue. All I've seen Talktalk so far is, "wait and see" with no explanation as to what is going on.
on 15-10-2021 11:45 AM
If you'd like me to arrange the engineer visit can confirm:
15-10-2021 11:41 AM - edited 15-10-2021 11:44 AM
Chris, I still want TalkTalk to fix the problem. Why would that have changed? How you choose to do this is beyond my knowledge. You do what you know best?
on 15-10-2021 11:18 AM
15-10-2021 11:10 AM - edited 15-10-2021 11:11 AM
I'd like you to fix the issue I raised please. I don't understand how waiting will help, since the "fix" actually made it worse. and nothing has settled down in the last 48 hours.
on 15-10-2021 09:47 AM
Sorry to hear that it's no better
I've run the line test again and it's still showing clear
The speed to your router at the moment is actually 30.7Mbps, there was a profile change in the early hours of the morning
Would you like us to arrange another engineer now or would you like to leave it over the weekend to see if there's any improvement?
15-10-2021 08:41 AM - edited 15-10-2021 09:15 AM
It's no better guys. It's actually worse than before "the fix"
1) I've used the Talktalk line checker and it seems to think I still have a fault, I thought you said it had cleared?
2) I don't understand how "the speed to my router" can stay the same, after the fix, but the "speed to my device" has dropped significantly since nothing has changed between the router and device.
on 14-10-2021 10:59 AM