I've been experiencing slow download speed for the past week. I have a 32mb fiber package and my download speed is usually between 4.3 MB/s - 4.7 MB/s. However, currently my peak is only 600 KB/s. That is more than 4x slower than my original / package speed. I have read other posts on the forum in regards to the same issue at an earlier date and noticed that the technicians were saying there was a speed boost issue but it was resolved and the person needed to restart the router and wait 30 mins.
I have done that but the speed is not increasing at all.
My location is in Edinburgh - EH14 area.
Could you please assist?
I'm really sorry for the delay.
I'm unable to locate any details with the telephone number in your Community Profile, is this the correct number? (please do not post the number on this thread)