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Slow broadband / Disconnecting

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Community Team - TT Staff

Hi KisRock3r and R4f43l,

 

I'm sorry to hear this. Please can you create your own threads and we can look into this further for you.

 

Thanks

 

Conversation Starter

@OCE_Michelle wrote:

Hi anita7,

 

Sorry to hear this. Could I confirm, does your master socket have a test socket?

 

Thanks

 


Hi,

 

Yes but it's the same speed on the test socket, no difference.

 

Thanks

Community Team - TT Staff

Hi anita7,

 

Would it be possible to connect the router at the test socket so we can optimise the connection again? We can then re-check to see if DLM is lowering the speed at the test socket due to errored seconds on the line?

 

Thanks