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Slow broadband speed

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9 REPLIES 9
Conversation Starter

Hi

My broadband speed is currently download 0.7 and upload 0.3 tested from supportal-test.co.uk.

I have logged this speed to my account. Service check is showing fault one minute and ok the next. I am plugged straight into router.

Can you have a look into this please?

 

Thanks

Lesley

Community Team - TT Staff

Hi Lesley__66,

 

I'm sorry to hear this. I've run a test on the line which hasn't detected a fault and the sync speed looks consistent. Just to confirm, are you running the speed tests wired or wireless?

 

Thanks

 

Conversation Starter

Hi 

Running tests wired all morning been around 0.7 d/l and 0.3 u/l.

Just done another since your reply and its back up at 2.7 d/l and 0.7 u/l

 

Lesley

Community Team - TT Staff

Hi Lesley,

 

Thanks for the update. Just to confirm, when you run the speed tests do you have any other applications running at the same time?

 

Thanks

 

Conversation Starter

No nothing else running or connected while doing speedtest

Community Team - TT Staff

Hi Lesley__66,

 

Thanks for confirming this. How have you found the speeds since your last post?

 

Thanks

 

Conversation Starter
Wireless. I got a download and upload speed less than 0.5 on thursday
Community Team - TT Staff

Hi Lesley__66,

 

I'm sorry to hear this. The sync speed looks stable and there are very few errors on the line. How does the wired speed compare?

 

Thanks

 

Conversation Starter

Speed has picked up to a decent download speed now, so all ok for now thanks

Community Team - TT Staff

Hi Lesley__66

 

Thanks for keeping us updated, please let us know if you do experience any further issues.

 

Debbie