Router :Huawai HG633 latest firmware
Download speed 3.94Mbps Upload speed 0.52Mbps (both from master & test socket)
usual speed i had been getting was about 13-14Mbps
my minimum "Guaranteed" speed is 10Mbps
Have had no problems til about a few days ago since signing up in october
Hi Mikey, welcome to the community your post has been flagged for assistance and you should hear during Monday. Are you using a wired or WiFi connection when you speed check? What sync speed does the router report?
I'm sorry to hear this. I've run a test on the line which has detected a potential fault. Just to confirm, are you experiencing any issues with the voice service such as no dial tone or any noise on the line? Is the router still connected to the test socket at the moment?
BT came out fixed the problem
after a few weeks....speed is now steady at 12Mbps however the service dashboard is saying its still not at optimal speed and should be between 13-18Mbps
current sync speeds
Thanks for the update. I've re-checked the connection stats and I can see that DLM has increased the sync speed slightly since your last post so it looks like DLM is still optimising the connection and speed at the moment. Please let us know how the speed compares over the weekend.
Apologies for this.
I've tried a line optimsation but the speed hasn't increased. Is the router currently at the test socket? I will then ask our Network Team to take another look at the speed.