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Slow download times

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4 REPLIES 4
Blodders
First Timer

My download speed has always been very slow, only averages 10Mb/s, can my speed be optimised/increased ?

KeithFrench
Community Star

How do you connect wireless, wired, or a mixture? If a mixture is a wired connection better than wireless?

 

It is important to see what your line is actually capable of and what your current download speed is.

 

To help diagnose this issue, please can you log on to your router, by opening a web browser (e.g. Internet Explorer, Mozilla Firefox & Google Chrome etc) and then enter this address in the address bar:-

http://192.168.1.1

enter the credentials:-

username: admin
password: admin        (unless you have set your own password).

 

If you use the HG633 & DSL-3782 or the TalkTalk Wi-Fi hub, they have their own unique password, which can be found at the top of the label on the rear of the router. It is the one labelled "router" or "admin" password, not the wireless one.

Then go to your ADSL or DSL summary page & paste the stats in this thread.

 

On the HG633 this is at:-

 

Maintain > System Information & expand Broadband Information


On the DSL-3782 go to the home page & copy the stats from the DSL & IPv4 pages.

If you have the new TalkTalk Wi-Fi hub this can be seen via:-

 

Dashboard > See internet settings > Manage Advanced settings > TalkTalk Wi-Fi Hub

 

Click on the General tab then scroll down to the page to the xDSL section & copy & paste them into your reply.

 

Next can you also go to this speed checker (it is useful to have speed test figures taken at the same time as gathering the router's statistics):-

http://www.supportal-test.co.uk/

Alternatively use:-

https://myaccount.talktalk.co.uk/speed-checker/

Do this on both wireless & wired (if you have wired), but with never more than one device connected at a time.

Please can you paste the results here?

 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Blodders
First Timer
Thanks for the reply Keith
Here is what i found
Internet Connection
DSL synchronization status:
Up
Connection status:
Showtime
Primary DNS Server:
79.79.79.79
Secondary DNS Server:
79.79.79.80
Line Quality
Upstream line rate (kbit/s):
1019
Downstream line rate (kbit/s):
20043
Upstream noise safety coefficient (dB):
7.7
Downstream noise safety coefficient (dB):
6.8
Upstream interleave depth:
8
Downstream interleave depth:
64
Line standard:
ADSL2+
Upstream line attenuation (dB):
9.2
Downstream line attenuation (dB):
13.8
Upstream output power (dBm):
11.4
Downstream output power (dBm):
22.2
Channel type:
Interleaved
DSL up-time:
40 days 20 hours 31 minutes 2 seconds

Speed test
39 ms
Download 10.2Mbps
Upload 0.8Mpbs
On wired connection


KeithFrench
Community Star

Thanks for that information. I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Community Team

Hi Blodders,

 

I'm sorry for the delay. The sync speed looks good. Could you try rebooting the router and then retesting the speed again to see if their is any improvement please?

 

Thanks