on 24-09-2021 08:55 AM
Noticed over the past 2 weeks that speeds have crept downwards - getting 80-85mbs from a 150mbs package......Would someone be able to check my line again
on 28-09-2021 08:27 AM
on 27-09-2021 02:12 PM
on 27-09-2021 01:49 PM
We can't reset DLM remotely, this has to be arranged by an engineer.
If you have tested with a different router at the test socket for 48hrs and DLM hasn't increased the speed then the next step will be an engineer visit.
on 27-09-2021 12:14 PM
on 27-09-2021 08:39 AM
Hello Chris - so saturday AM i went out and bought a microfilter to allow me to connect to the test socket. Over the past 48 hours, speeds have now reduced to 50mbs so no improvement.
on 25-09-2021 07:57 PM
@stuart murrell wrote:
Its the principle - How would you feel if you were getting your car looked at and the garage asked you to buy a tool so you could check it yourself.............
Not sure that's a very good analogy. I think a garage would be quite happy to charge you a fortune to do a simple 2 minute job rather than tell you how you could get a cheap little tool to do it yourself.
As for the line checks, I think it is perfectly reasonable to expect the customer to do a few simple checks to help narrow down the cause of the fault. It is unfortunate you don't have a telephone to plug in to check for noise etc. on the line, but I would have thought you would have some microfilters lying about. As others have said, most of us have accumulated several of the things over the years. I'm surprised there weren't any in the box with the router.
on 25-09-2021 11:56 AM
@stuart murrell I have always received at least one, sometimes two microfilters with every router I have ever had, I have accumulated dozens over the years, do you not have any knocking about somewhere? I wouldn't take my car into a garage to pay for something I know I can check for myself. 🙂
25-09-2021 11:50 AM - edited 25-09-2021 11:51 AM
@stuart murrell if you are unable to isolate your internal setup by connecting to the test socket and borrowing a phone to check the line, then getting the correct engineer sent to address the issue could take even longer.
However, if you wish to stick to your principles then staff will be back on Monday to advise where to go next.
Suggest you familiarise yourself with the article below.
on 25-09-2021 10:31 AM
Hi - i am not going to go out and buy a microfilter to allow me to test talk talk equipment. Call me old fashioned but could an engineer just come round and fix it rather than rely on the cutomer
25-09-2021 09:46 AM - edited 25-09-2021 11:32 AM
To use the test socket you need to connect a microfilter, however whether a standard microfilter will work with g.fast Fibre 150 is another matter.....
PS. @stuart murrell , having done a bit of research it would seem that a standard microfilter works with all over the phone line services, might be worth a punt.
on 25-09-2021 08:59 AM
Hi - this might sound stupid and that a customer is forced to start unplugging stuff he knows nothing about but when i detach the face plate, the plug is an entierly different one from the one that goes in the faceplate so i am unable to do this - speeds have now dropped to 60mbs now........
on 24-09-2021 03:38 PM
on 24-09-2021 03:34 PM