Hi Cromonix, I'm sure you have but have you tried a 30 minute restart of the router? Either way your post has been flagged for assistance and you should hear during the day
I'm sorry to hear this.
The line test is detecting a possible fault. Is your landline service working ok when making calls?
Is the router currently connected at the test socket?
Would you be able leave your router connected to the test socket for 48 hours and we'll see if DLM moves you to a faster profile. If it doesn't then we can ask our network team to take a look at this for you
Hi, any update on the DLM reset? Building work at my house has gone on longer than expected with numerous power switch-offs so thought I would wait for works to complete before chasing this.
Stuck at 27,400 for last couple of weeks, SNR 18.1db, my long-term average used to be 40,000
Thanks for the update. I've re-run the line test which is clear and the connection looks like it has started to stabilise. Just to confirm, when did the building work finish? Is the voice service also ok with no noise on the line?
I've checked the connection stats and the connection appears to have remained stable since 12/10.
Would it be possible to connect the router at the test socket?
Thank you for confirming this. It can take DLM between 24-48hrs to start making changes to the sync speed if the connection remains stable. Could you bump your thread (request an update) on Thursday and we can re-check the connection stats again to see if DLM has started making changes to the sync speed now that the router is connected at the test socket.