I'm really sorry for the delay.
The line tests are still detecting a possible voice fault. Did you test with a different phone to see if the noise was still present?
No I didn't, I don't have access to another house phone as I borrowed that one from a neighbor and I really don't want to buy one for a test only, I would of thought a drop to 9mb was a fault in itself? Looking at the router it had reset again today while at work and every time it does it drops speed, I have tried another router the same as my WiFi hub and that went on at 23mb, the same as my speed now..it's still in the test socket so what would be the next move?
I will try and source another phone but as mentioned above I have already done this test, the owner of the borrowed phone had said she does not have noise on her line so assume the phone is ok, I will let you know when i can get one but surely if you are seeing a fault your end?
The line test is detecting a possible voice fault, this is why we would need to check if the landline is working ok.
If the landline is ok then we can focus on the BB fault.
Hello Debbie, purchased a new phone from Argos, good old fashioned wired one plugged into the new filter along with the broadband directly into the test socket, I have a faint buzzing noise, no dial tone, tried ringing out to my mobile but there is nothing, tried the phone directly into the test socket with the same results, router still disconnecting at various times, hope this sheds some light on the problem
Thanks for trying that, just to confirm, when you tested the phone at the test socket did you test with just the phone connected (router disconnected)?