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Smart tv and now tv smart box wont connect to router

First Timer

I’ve brought a smart tv and the new now tv smart it can’t connect to my internet with talk talk, I’ve changed the wpa2/wpa setting as recommended still

wont connect and the display on tv is telling me to add MAC address which I can’t find out how to do? Seems to be no options to! 
move done an online chat and been told talk talk don’t support smart tvs so it won’t work, surely that’s not right? 

Community Star

If you are still having problems, please can you give some specifics about the router make/model and the TV make & model? How are you trying to connect by WPS or manually finding the network and entering the password? 


Before going any further, so as we are on a level playing field, please can you factory default the router & TV network configuration?

I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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Community Team - TT Staff

Hi Woodell00,


How are you getting on? Do you need any further assistance?