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Solid orange light on router and no WIFI

Foss92
First Timer
Message 3 of 3

Router and WIFI has stopped working this evening. Rebooted the router, it flashed orange and white then solid orange. Any ideas how to resolve please?

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Foss92

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this for you.

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Message 2 of 3

Hi @Foss92,

 

If you are still having issues, a solid amber light indicates that the router is physically connected ok, but it not able to log into the TalkTalk network.

 

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

 

You could also try switching the router off for over 30 minutes to reset the session.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post tomorrow. You may get faster support from the live chat or calling customer services on 0345 172 0088 during opening hours.