on 30-08-2021 07:51 AM
on 27-08-2021 09:06 AM
How are things this morning ?
Can you check the home phone number on your 'Community Profile' , I'm not finding a service with that number.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 26-08-2021 09:52 PM
Ok, if you are lucky this might just be an issue out on the Openreach network (or some network maintenance) that gets corrected overnight, so could be working ok in the morning, but if not, the TalkTalk staff will be able to help.
on 26-08-2021 09:36 PM
If you have a hub that has one single LED, then if it is solid amber that means the router is physically connected ok, but is unable to log into the TalkTalk network.
If the Service Centre line test is not indicating any issues then the staff here would need to take a look.
For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile.
Then they will hopefully be able to respond to this post tomorrow. You may get faster support from the live chat or calling customer services on 0345 172 0088 during opening hours.
If your master phone socket has a test socket then you could try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem, this is not likely to help if you have a solid amber light, but you could try it just to eliminate that as a possibility if you wanted to.