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Speed Boost not working!

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5 REPLIES 5
Highlighted
Community Team - TT Staff

Hi Hasan77,

 

The boost has been applied but your router is only syncing at 34.4Mbps

 

How many telephone sockets do you have? What other devices do you have connected in addition to your router?

 

Does your master socket have a Test Socket?

 

Are you experiencing any problems with your telephone service such as noise on the line?

 

Thanks
Chris
 

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Chatterbox
Hi
I have two telephone sockets but I use the master socket!
Yes, I connected an android box a month ago to my router (now I disconnected)
My master socket is FTTC type
Unfortunately, I now don't have a home phone to test for line noise
Highlighted
Community Team - TT Staff

OK thanks for the information. 

 

Could you connect your router to the test socket and check to see if the speed improves. Also if the router is connected to a multi-socket electrical extension lead shared with other devices, could you try connecting it directly to the wall socket

 

Chris

Highlighted
Chatterbox
Hi
I did everything you recommended. No change so far
Highlighted
Community Team - TT Staff

OK thanks. Unfortunately we can't arrange engineer visits for speed faults at the moment as we are only arranging home visits for total loss of service faults for vulnerable customers. We can raise this for an engineer visit once the lock down is over and we have more engineer availability to the property.


Chris