After engineer visit sync was at 23Mb. Now since 3 days it sync at 19.6Mb. So downstream sync dropped down at night itself 3 days ago. I've contacted with engineer and he says, that you need to raise a job again as he can't do the reset when job was closed.
Apologies for the delay. We can't request a DLM reset without another engineer visit. Would you like us to arrange this for you? Did the engineer locate any faults on the line on the last visit?
Thanks for the Private Message.
I have arranged the engineer visit for 02/01/2020 AM (8am - 1pm)
I've also added notes to request that the engineer calls you before arrival but we can't guarantee this.
Since two weeks I'm capped again at 18Mb.
|VDSL2 (G_993_2_ANNEX_ B)|
|ATM (G_992_3_ANNEX_ K_ATM)|
After last visit Engineer didn't find anything wrong with line and suggested, that next time he will change the port in the cabinet for my line. Therefore please rearrange engineer visit asap. I'm really frustrated about the service you provide. This is 3rd time is capped at 18Mb after a while. Next door neighbor with ISP - Utility Warehouse - has got 36Mb down stream. Isn't strange?
Apologies for this.
The line tests are not detecting any faults but I can see that the line is in sync at 18mb.
I'm just sending you a Private Message to confirm some details so we can arrange the Openreach engineer visit.
Thanks for the PM, I've booked the engineer visit for February 11 2020, AM (08:00-13:00) as requested. I've also asked them to call ahead but we can't guarantee that they will do this - please let us know how you get on
I'm really sorry about this, the engineer visit appears to have been cancelled due to a system issue. I'm trying to find out what caused this so that it won't happen again, I'll let you know when I receive an update
Our network team have run a series of tests and can't find any fault on the line and the sync speed is only just below the minimum. I think when we book the engineer again we'll need to book it on a different system to avoid it being cancelled again, are you available any days next week for the engineer visit?