on 21-10-2020 03:38 PM
So an engineer came to my house and said there is a bridge tap and said he fixed it and we should see our speeds going up to our guaranteed speeds over the next few days but its been over a week and i reset the router and there hasnt been a change at all, is this normal and if so how long would i have to wait.
on 29-10-2020 09:51 AM
on 28-10-2020 10:44 AM
on 26-10-2020 08:47 AM
on 23-10-2020 07:34 AM
I'm really sorry to hear this.
I've checked the connection stats and your line is in sync at 50.6mb.
What speed are you receiving when running a speed test? What speed were you previously receiving?
on 21-10-2020 09:05 PM
Hi @Ivoke ,
Have you tried switching the router off for over 30 minutes, then when you switch it back on it will start a new 'session', this can sometimes help it reconnect at a better speed after a problem has been fixed.
If that does not help, the staff here should respond to this post within a day or two to offer more assistance.