on 21-03-2020 02:02 PM
I am trying to use Splashtop in order for me to work from home but TalkTalk broadband is stopping this. It works perfectly well with 4G but I lose the connection when I go back to my TalkTalk broadband.
Can you please make the necessary adjustments on my account to make this work?
on 23-03-2020 11:24 AM
on 23-03-2020 11:10 AM
Yes once changed, they can easily be put back, by setting the DNS field to auto.
on 23-03-2020 11:03 AM
This has made no difference and I am still getting an error. Previous threads have indicated that it is to do with TalkTalks spam filtering that can be turned off, is this correct?
Mark has suggested changing DNS but I want to ensure that this will have no more adverse affects to my TalkTalk service?
on 23-03-2020 11:00 AM
I have found the screen that you have mentioned. If I change this, will I still be able to log back in the same way to change it back? Will I still go to 192.168.1.1 to change back?
on 22-03-2020 03:33 PM
I'm really sorry to hear this.
Have you tried splitting the SSID's?
You could try splitting the SSIDs on your router and testing the connection between the 5gh channel and the 2gh channel, some devices operate better with just 1 channel selected.
Log into the router (192.168.1.1 etc ) and manually change the SSID (Wi Fi) name of the 5ghz channel.
I often find it is better to keep the 2 broadcast channels separate. For example, I have changed mine, and call one Home2Ghz and the other Home5Ghz. Some devices can drop the connection when the SSID's remain the same.
Also, you can try manually setting the wifi channel for each broadcast channel. Try channel 6 for the 2ghz channel and 44 for the 5ghz channel.
Give this a try , test with both SSID's and see if the connection improves.
on 22-03-2020 11:21 AM
Thanks for that, you have the Sagemcom WiFi Hub running the latest firmware.
Before trying to login, you need to find the default admin password. This is located behind a removable plastic panel along the top of the router where it has the inscription Pull up for password.
Pull that up and the admin credentials can then be seen on the label behind this panel:-
Now log into the router by browsing to this address:-
Then use the credentials above to login to the router.
Now go to:-
Dashboard > See internet settings > Manage advanced settings > TalkTalk Wi-Fi hub > Internet connectivity
To use different DNS servers (Google DNS in this example), change the DNS dropdown box to Manually Specify DNS. Then set DNS 1 & DNS 2 as shown:-
on 21-03-2020 06:56 PM
If you want help, you cannot use someone else's thread.
To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.
TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.
There should be a label on it somewhere or try browsing to it with:-
on 21-03-2020 02:52 PM
You will need to change the DNS servers used by your router to Google DNS, as Splashtop is not compatible with the TalkTalk DNS servers. I can tell you how to do this in the router, if you let me know the make/model of TalkTalk router that you have.