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Need help?

Starting issues


I was meant to have an engineer visit yesterday to get my internet connected but they didn't turn up yesterday or today. I have rung the customer service line multiple times over the past 2 days and no help with getting started. I have has no contact from talktalk updating me and now the customer service line and online are both shut. I know it's a terrible time but I need to be able to work from home. There is just no contact or advice from talktalk and that just makes everyone so much more anxious. 


I have a router, main phone socket and everything in place - just need someone to work their magic! The property has never been connected to internet or phone which may be the problem... 


Sorry - stay safe and well everyone 

Community Team - TT Staff

Hi Jennybee


Really sorry that you are having issues,


Please follow this link and a member of our order management team can investigate


Apologies for any inconvenience caused.