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piyush62
First Timer
Message 4 of 4

Hello,

 

Since I was moving out of UK, I cancelled my broadband contract and the end date is 14-April-2020.
But now due to COVID-19 I am not moving out and want to stay with TalkTalk.

 

I tried contacting the call center as mentioned in the emails confirming the cancellation request but seems the call centers are closed. Also can't find any support email id to forward this request.

Please help.

 

@Karl-TalkTalk
@Debbie-TalkTalk
@Michelle-TalkTalk


Thanks,
Piyush

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3 REPLIES 3

Message 1 of 4

Hi @Gondola ,

 

Thank you for your help.

 

Yes, the TalkTalk service is still active.

 

Regards,

Piyush

Message 2 of 4

Hi @piyush62 

 

I've escalated to the TalkTalk team and requested a cancel of the cease order for broadband.

 

Is the TalkTalk service currently still active?

GondolaVolunteer 2017-2022

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piyush62
First Timer
Message 3 of 4

Hello,

 

Since I was moving out of UK, I requested for broadband contract cancellation and received a confirmation with contract end date as 14-April-2020.
But now due to COVID-19 I am not moving out and want to stay with TalkTalk.

 

I am currently working from home and need my broadband services to be continued.

I tried contacting the call center as mentioned in the emails confirming the cancellation request but seems the call centers are closed. Also can't find any support email id to forward this request.

 

@Gondola Please help.

 

Thanks,

Piyush

0 Likes