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Stopped

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3 REPLIES 3
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Trad1970
Trad1970
Participant
‎09-12-2019 07:55 AM
‎09-12-2019 07:55 AM
Post 1 of 4

Stopped

My broadband has just stopped. Help. 

Tracey
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OCE_Debbie
Community Team
‎09-12-2019 08:32 AM
‎09-12-2019 08:32 AM
Post 2 of 4

Re: Stopped

Hi Trad1970

 

I'm really sorry to hear this.

 

Your line is showing in sync and connected for just over 14 hours.

 

Please can you try rebooting the router?

 

Thanks

 

Debbie

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Trad1970
Trad1970
Participant
‎19-12-2019 09:29 PM
‎19-12-2019 09:29 PM
Post 3 of 4

Re: Stopped

saying on the talktalk site there is a problem with my broadband and to ring but I find its gets sorted faster here. Can you help please?
Tracey
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OCE_Michelle
Community Team
‎20-12-2019 08:38 AM
‎20-12-2019 08:38 AM
Post 4 of 4

Re: Stopped

Hi Trad1970,

 

I'm sorry to hear this. I've run a test on the line which hasn't detected a fault. Just to confirm, do you have a dial tone? Is there any noise on the line? Do you have an alternative router that you can test with? Does your master socket also have a test socket?

 

Thanks

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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